If we had known that we would be denied the bathing experience, we would have gone on the public tour (cost $100 for 2 people). We purchased the private tour (cost was $500), specifically for the reason that it is the ONLY WAY you can have the bathing experience. They said, 'no, that is not possible.' They did credit our card the $25 bathing experience fee within minutes. We will credit your card.' We asked if we could do it later that day.

The next morning (we stayed at the adjoining property and paid an additional fee for breakfast delivery by the elephants) we asked the employees about why we didn't receive our bathing experience. My husband thought perhaps he had made an error in the reservation. We went on a Wednesday for our tour.Īlthough we had paid for the elephant bathing experience, the tour guides did not include that portion of our tour.

He also paid for the elephant bathing (extra $25), which is ONLY ALLOWED if you pay for the private tour. My husband arranged a 'private tour' for my birthday.